We might describe 2024 as a 12 months of arduous work. We’ve put in numerous effort to enhance our plugins and obtain higher outcomes than in earlier years. And all that arduous work has actually paid off.
This 12 months, we’ve skilled moments of happiness, uncertainty, and fixed work. We’ve used challenges to return collectively as a group, seized alternatives to develop, and cherished our time collectively to recharge our batteries.
File variety of updates to enhance our plugins
We’ve up to date a complete of 40 plugins all year long, guaranteeing they provide a easy and intuitive expertise for our clients. Ten of those had been redesigned, with important enhancements in efficiency, options, and design.
Examples of this embody Ajax Search, Superior Evaluations, and Electronic mail Templates, amongst others. Relating to updates, the Subscription plugin replace was some of the important. We launched the ‘subscription field’ module, a extremely invaluable characteristic that elevates the plugin, as none of our opponents supply it at this value.
For the fifth consecutive 12 months, our Wishlist plugin stays on the high: with practically 800ok energetic installations, it’s the most used wishlist plugin for WooCommerce. Alongside it are YITH WooCommerce Evaluate and YITH WooCommerce Fast View, the latter of which obtained a serious redesign in 2024.
Thus far, over two and a half million persons are utilizing our plugins, and that fills us with immense pleasure! Thanks a lot on your belief and help.
We proceed to develop in lots of areas
These movies have vastly improved our help service and have been key in minimizing complaints about difficulties or errors in plugin setup. In reality, 56% of those that buy our plugins watch our video tutorials to learn to configure them—making it an extremely useful gizmo for each them and us. This is the reason we dedicate time to planning and creating these movies.
We’ve continued to develop in varied areas, certainly one of which is our YouTube channels, now with over six thousand subscribers. There, you’ll discover greater than 590 movies (64 of which had been revealed in 2024) in three languages: English, Spanish, and Italian. These movies present step-by-step guides on easy methods to arrange our plugins. In reality, our customers spent a complete of 9,000 hours watching our tutorials in 2024 alone!
We had the pleasure of attending many WordPress neighborhood occasions, together with WordCamp Europe, which this 12 months occurred in Turin, Italy—the nation the place YITH was born. We additionally had the privilege of taking part in a number of WordCamps throughout Spain (Zaragoza, Torrelodones, Chiclana, Granada, and Pontevedra, though we couldn’t attend the latter because it coincided with our team-building occasion) and Italy (WP Rome Core Days). Occasions like these are actually enriching, permitting us to attach with clients and companions, strengthen group bonds, and collect invaluable suggestions to continue to grow.
The unity of YITH: the key ingredient for achievement
The key to YITH’s success isn’t any thriller; it lies in its basis. The group has all the time been certainly one of its steadfast pillars.
It’s true that one of many group’s best strengths is our expertise within the WordPress sector: a mean of Eight years throughout the 39 group members, including as much as a complete of 285 years within the trade. However there are different elements that set us aside: respect, belief, unwavering help, and the robust camaraderie throughout the group make all of the distinction. We have a good time one another’s achievements, supply help when somebody wants encouragement from their friends, and try to resolve any conflicts that come up, studying from them to develop stronger collectively.
What’s attention-grabbing is that this robust bond has been constructed, for essentially the most half, by way of chats and video calls. Distance can also be part of this unbelievable group. We now have groups primarily based in Italy, Spain, and Argentina, made up of individuals from Italy, Spain, Greece, Argentina, Venezuela, and Colombia.
Regardless of the gap, we share many moments collectively, whether or not remotely or in individual. We additionally come collectively to have a good time issues like group members’ birthdays, or the Secret Santa alternate now we have each Christmas. These are the proper examples of how we nurture and strengthen our bond.
This 12 months, we welcomed three new members to our rising group. Luca joined our help group as a developer, whereas Francesco Leanza celebrated the arrival of his twin daughters. Congratulations to the household!
As yearly, we organized our Crew Constructing, and after fairly a while, we returned to Catania, Italy. We explored the town, had a barbecue, loved scrumptious pizza dinners, spent some days working collectively within the workplace, and made essentially the most of each second throughout these 6 superb days. As an organization and as people, these experiences recharge our power and fill us with motivation.
Christmas Magic and Togetherness
We firmly imagine that Christmas is a time to share and unfold happiness. That’s why, as soon as once more, we’ve joined the WordPress Provides a Hand initiative—a motion the place different corporations have come collectively to assist these in want by donating a proportion of every sale to a charitable group.
We donated 15% of each new sale made in our retailer between December 23 and 29. This previous Christmas, we partnered with three charitable organizations that function within the nations the place our group members dwell: Italy, Spain, and Argentina. You’ll be able to learn extra about this charitable initiative here.
YITH retains progressing, together with its purchasers
YITH’s buyer base continues to develop and is unfold all around the world. In 2024, our web site recorded 21.Eight million visits from 165 nations. Furthermore, a formidable 280Ok customers tried our dwell demos final 12 months.
As is customary for a few years, the highest three nations the place we register essentially the most gross sales are led by america in first place, Italy in second, and the UK in third.
Our power: customer support and technical help
Our customer support and technical help groups have labored arduous to ship their greatest as soon as once more this 12 months. We resolved 24,000 tickets (41.6% of which had been solved with the primary response!) and answered 16,000 chats. Moreover, we responded to roughly 15,500 help emails.
Regardless of the heavy workload and quite a few requests, we all the time try to help our customers in the very best means. The end result? A buyer satisfaction charge as soon as once more at 98%, and on TrustPilot, we’re proud to have a score of 4.8/5 from over 2,080 constructive opinions.
Thanks to every buyer who trusts us 12 months after 12 months and motivates us to develop and enhance. A giant thanks additionally to our superb group—with out them, this achievement wouldn’t be doable.
Delivered to you by FREELANCE
WEB DESIGNER KUALA LUMPUR
20 Comments